Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[Mauriciosk]

Hello @Blake_ASUS ,
I have a S512FL with the same webcam problem. Grey lines and green flicker on webcam when using AC power. I have tested and didn't happen when using battery power.
Could you help me and send the correct BIOS, please?
I checked in CMD and I'm using Bios X512FL.300.

[doctordebs2]

Thanks @Blake_ASUS the BIOS you sent has resolved the issue.
Such a quick response, much appreciated.

[ashwinswam]

@Blake_ASUS , My laptop model is S15 S532FL-BQ701T. Screen going green and lines, as mentioned in the thread is a problem here as well. Infact the new BIOS update has made the camera blury as well.

BIOS model - X532FLC

Need your Help for the same

[Blake_ASUS]

ashwinswam

@Blake_ASUS , My laptop model is S15 S532FL-BQ701T. Screen going green and lines, as mentioned in the thread is a problem here as well. Infact the new BIOS update has made the camera blury as well.

BIOS model - X532FLC

Need your Help for the same

View post

Hello ashwinswam,
You have updated to BIOS305?
If so, please kindly share a screenshot or a video of the issue.
Thank you.

[ashwinswam]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/112606#Comment_112606

Hello ashwinswam,

You have updated to BIOS305?

If so, please kindly share a screenshot or a video of the issue.

Thank you.

View post

Yes, I downloaded and updated to BIOS305 from your website.

Attached is the video, you can notice the constant lines flickering. With AC power or without hasn't made a difference.

The green screen comes only sometimes when using Zoom/Gmeet