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Stack on ASUS Black Screen

System: Windows 11
Battery or AC: Cannot take out the battery module
Model: Zenbook Pro 14 Duo OLED (UX8402)
Frequency of occurrence: Every time I try to boot on windows
Reset OS: Does not work (booting on windows or bios is not working)
Screenshot or video:
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Detailed description:
I was ready to study and I open the laptop as I usually do. To my suprice it got stack on the black ASUS screen logo. I don't know what to do, final exams are approaching soon and I need to study. Anyhow, I use one drive so I don't have anything to lose in the case where they need to wipe the data from the drive.
This is very strange. I need your guidance and help.
1 REPLY 1

Falcon_ASUS
Moderator
Moderator
prokopiougiorgos1
  1. System: Windows 11
  2. Battery or AC: Cannot take out the battery module
  3. Model: Zenbook Pro 14 Duo OLED (UX8402)
  4. Frequency of occurrence: Every time I try to boot on windows
  5. Reset OS: Does not work (booting on windows or bios is not working)
  6. Screenshot or video:

========================

Detailed description:

I was ready to study and I open the laptop as I usually do. To my suprice it got stack on the black ASUS screen logo. I don't know what to do, final exams are approaching soon and I need to study. Anyhow, I use one drive so I don't have anything to lose in the case where they need to wipe the data from the drive.

This is very strange. I need your guidance and help.


Stack on ASUS Black Screen
@prokopiougiorgos1
Please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen | Official Support | ASUS Glob...Sorry for any inconvenience it may be caused.