Memory upgrade of Vivobook M513UA-EJ033T

  1. System: Windows 10
  2. Battery or AC: AC
  3. Model: Vivobook M513UA-EJ033T
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:8GB Memory (4GB + 4GB), 512GB SSD.

Local Asus Service refused to replace the 4GB on slot by 16GB stick because they cannot guarantee its stability but they are not confident 100% that the 16GB stick will crash the system.

Does Asus confirm that the 16GB memory stick will make system crash? even cannot boot up into Windows? Since i really need 16GB system memory at least so that i will take the risk of stability, just want to know if Asus already tested and totally confident that it is impossible to use 16gb for this laptop

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