TUF Gaming F15 - WIFI Icon Disappear

SkynetSkynet Level 1
edited September 10 in Others
  1. System: windows 10 x64
  2. Model: asus tuf gaming f15 fx506Li

i got my laptop about a year ago. my laptop haven't get any damage at all. its totally in safety.

but in last month, i have an issue with WIFI. my wifi is: Intel(R) Wi-Fi 6 AX201 160MHz

so suddenly for no reason , this wifi will disappear like i have not any wifi on m system but i can see that in Device manager , wifi is available but have a yellow error beside it's icon. and same time in "universal serial bus controllers" part , ill see an usb have a same error with an yellow error beside it.

and at this location: "Control Panel\Network and Internet\Network Connections", i can see my WIFI connection or network dosen't exist at all.

the things that i have tried to fix Problem:

  1. change windows
  2. restore windows
  3. update windows
  4. update driver
  5. roll back to old drivers
  6. network rest
  7. restart system
  8. my ASUS diagnosing
  9. windows diagnosing
  10. uninstalling driver
  11. install the original drivers
  12. disable and enable the wifi and usb(the one with error)
  13. removing VPN networks
  14. stop using VPNs
  15. uninstalling VPNs
  16. update Bios to 309 and then 310
  17. rollback Bios to 307

NONE of these won't work to fix my problem. i'll still see the error.

BUT , if i shut down my laptop completely , and then i turn it on again , i'll see my wifi is now going to work.

but wont take much long , after couple days again the wifi will get disable. like this:

====> the Errors that i get for WIFI driver are:

Windows has stopped this device because it has reported problems. (Code 43)

===> (after a while error will change to this)

This device cannot start. (Code 10)

{Operation Failed}

The requested operation was unsuccessful.

====> Unknown USB error:

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

these errors are what i get. and have no idea for them.

=> that USB error i can see it sometimes and some times its just an WIFI error and there is no USB error. i don't know why.

So what should i do about this ?




  • @Skynet

    Please try the following FAQ for troubleshooting.

    If the problem still exists, you can consider restoring the system, or send it for repair to check whether the hardware of the wireless network card is faulty.

    The following is the contact information: 


    Also you can contact the local service center for help. The following is the contact information: 


    Sorry for any inconvenience it may be caused. 

  • @Falcon_ASUS

    It didn't helped as i mentioned that i have tried them before but i found the problem somewhere else and fix it.


  • How did you fix it? Could you tell? I have been dealing with the same problem.

  • SkynetSkynet Level 1

    Well i thought i've fixed it but i haven't. didn't wanted to answer until i find out whats going on, so this is a Hardware problem as i'm dealing with it. because nothing will fix it at all. i removed colpad and hold the laptop on a Flat floor. so it would work great but suddenly after a week the problem started again. now im sure the WIFI hardware have problem because there is nothing else to do with it.

    Now i suggest 3 ways to Fix this problem:

    1. Give the laptop to the factory or warranty to fix it.
    2. Use internet with cable.
    3. Use external WIFI.

    i don't wanna give it to warranty because last time i did it and i saw my laptop have get so much physical damage and my battery was fucked up. so this is not a good way at least for me because im in IRAN. 😑

    but the second way is the best i guess , just disable your WIFI hardware like it doesn't exist and use cable to use internet which is sure faster than WIFI. LAN connection with router will be great.

    and the last way , use a external WIFI so you can have WIFI so easily. i haven't try this yet. if you saw there was same problem again then i'll be sure that there is something wrong with laptop and SURE GIVE IT TO warranty to check it up. but if didn't so just enjoy. don't worry about your USB, you can get a device to make your USB to multi USBs so you not gonna lose your USB.

    So this was all i know about this problem. many people have problem with this unfortunately nobody don't know what to do with it. so i guess this is my Final and Best answer for this WIFI problem in all internet.

    Hope it help everyone. ♥️

    if anyone found out whats going on we'll be happy to hear it.😊♥️

  • SkynetSkynet Level 1

    i removed the colpad and but the laptop on a flat surface and it worked great. but after a week almost , i got the error again. so as i see this is a hardware problem. now im sure about it so imma give 3 suggestions.

    My Suggestions:

    1. Give your laptop to warranty or factory to fix it.
    2. Use cable for connecting to router.
    3. Use External WIFI device.

    let me explain each one:

    1) warranty its a good way , but takes much time and i have not a good memory about it, last time i did and i got my laptop with lot physical damage and EXTRA DAMAGED Battery. so its not a good way. at least for me because i am in IRAN.😑

    2) its great option, using LAN for connecting to router , higher internet speed for sure you'll have.

    3) its a great idea , you'll see the problem is from your laptop or WIFI. and you can use a device to make your USB to multi USBs so you won't lose anything. its great way. if the external wifi got the same problem, then check it on other systems and had problem so its from wifi, but if external wifi only have problem for you so your laptop have a problem so SURE GIVE IT To warranty to check your laptop.

    this is all i knew about this WIFI problem. hope it help everyone , if anyone know anything we'll be glad to hear it.

    Hope it help you.😊♥️

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