Zenbook not charging after driver update

  1. System: 11 64 bit
  2. Battery or AC: battery
  3. Model: UX425JA
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:


Detailed description:

After installing a driver update attempting to resolve a USB drive not being read, I am unable to charge the laptop. It must have been the wrong driver. In the device manager under USB Connector Managers, it shows UCM-UCSI ACPI device has a code 43. Something strange is that the driver for the usb connector says its from 2006.

with the help of ASUS support, I have attempted numerous fixes with no success including:

  1. hard reset (60 second power button)
  2. updating driver (says up to date)
  3. rolling back driver (not an option)
  4. uninstalling usb connector manager driver and hard reset
  5. reinstalling battery driver
  6. unable to update bios because it needs to be charging
  7. system restore (restore point was from the night before when i was updating both graphics driver and usb driver

The battery is about 50% charged now and I'm getting very nervous to continue guess and check methods.


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