Laptop runs into lock mode
My wife is using an ASUS laptop, having recently upgraded to the latest windows 11 from windows 10 some month or so ago. When she enters her password/ PIN the laptop displays a quick "locking" and the screen goes blank even though the fan will be working. I restarted the laptop several times but the problem still persists. She needs it for school and is desperate. Any advice as to how to resolve this problem?