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UX461UA Won't wake from sleep

steve.baird50steve.baird50 Level 1
edited July 5 in ZenBook
  1. System: UX461UA
  2. Battery or AC: both
  3. Model: UX461UA
  4. Frequency of occurrence: Always
  5. Reset OS: Windows 11
  6. Screenshot or video:

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Detailed description：

Hi, my system consistently will not wake from sleep and requires a hard reset (press the power button for 10 seconds)

I have tried every solution there is on the internet and on this board. Nothing has worked save one approach.

I have configured the Display Adapter to be "Microsoft Basic Display Adapter"

image.png

When I do this the system sleeps as expected

If I configure the Display Adapter to be "Intel(R) UHD Graphics 620" I can't wake the system from sleep.

image.png

I have tried UHD drivers from the Asus download page, the Intel download page and the ones that Windows Update installs.

I have installed the newest other drivers from the Asus site:

  • Serial i/o
  • Chipset
  • MEI
  • Card Reader
  • Sensor Hub

This is extremely predictable, I can switch back and forth between Basic and Intel and reproduce the problem

Unfortunately, I can't do basic things like adjust the brightness with the Basic Display Adapter.

What is the ASUS recommended Intel UHD 620 driver version that works with the UX461UA in Windows 11?

Any other thoughts or input would be appreciated

Thanks

Steve

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