Zenfone 8 appears on AT&T 3G sunset list of approved devices but does not support voice

mikekatzintelmikekatzintel Level 1
edited May 31 in ZenFone 8

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Brand New Zenfone 8 purchased from Amazon in the US, no rooting or mods and latest Android 12 update applied. The phone appears on AT&It's approved list at att.com/3gsunset, but the phone will not make or receive voice calls. AT&T 611 says that VoLTE support is required, and that I need to buy a new phone. I otherwise like the Zenfone 8. Should I return it or will Asus work this out with AT&T?

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