INXXN40088 - Complaint open from 183 days

Noukheiz Noukheiz Level 1
edited April 21 in VivoBook
  1. System: Window
  2. Battery or AC: Both
  3. Model: X540NA
  4. Frequency of occurrence: 2 to 3 times a day
  5. Reset OS: Done by service center
  6. Screenshot or video: Not Available as time of occurrence is unknown

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Detailed description:Laptop is tripping in the middle of work without shut down. 7 complaints has been raised. Currently laptop is with service center of Asus from past 15 days. RMA No INXXN40088.

Case no:A201205298-0009; Pass by:TP-India->Aashi Hardiya->Pass to RMA group-IN-L3 (East) # L8N0GR03802535F// INXXN40088.

Complaint Reference details as on 21.04.2022:- 

ticket ID 87074,CO42222790,CO42222701,COC2121536,Service No=A2012052298-0009,ASUS Service No=A2012052298-0010,ASUS Service No=A2012052298-0004

ASUS Service No=A2012092484-0002 & A2012052298-002; ASUS Service No=A2012052298-0003, RMA INXXMC0242, RMA INH3N30254, RMA INXXN40088




1.   Total Complaints Made - 07, No Solution


2.   Service Engineer Visted at home:- 04 times ,No Solution


3.   Laptop Taken at Service Center :- 02 Times ,First Time it took 10 days no Solution.


   Right Now Laptop is with Service Center -Hand over to service center on 07.04.22,15 Days Passed.


4.   Complaint Open from - 189 Days

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