ASUS - ZenTalk

jaimefuhr · ‎04-13-2022

System: Windows 11 PRO
Battery or AC: AC
Model: UX582HM - Zenbook Pro Duo 11th gen
Frequency of occurrence: Always
Reset OS: No
Screenshot or video: n/a
========================
Detailed description：
Not sure when this started, but I have a feeling it was after several updates on 3/21 that included a Windows BIOS update and ASUS ScreenXpert Interface.
When I touch the ScreenPad, it moves the mouse in the main 15" display. I can use the mouse to click on items and icons on the ScreenPad desktop.
Support suggested that I rollback the updates, but I have no instructions on how to do this.
I just purchased this laptop a month ago. Should I send it in for repair or is there a simple fix?

Falcon_ASUS · ‎04-13-2022

jaimefuhr
System: Windows 11 PRO
Battery or AC: AC
Model: UX582HM - Zenbook Pro Duo 11th gen
Frequency of occurrence: Always
Reset OS: No
Screenshot or video: n/a
========================
Detailed description：
Not sure when this started, but I have a feeling it was after several updates on 3/21 that included a Windows BIOS update and ASUS ScreenXpert Interface.
When I touch the ScreenPad, it moves the mouse in the main 15" display. I can use the mouse to click on items and icons on the ScreenPad desktop.
Support suggested that I rollback the updates, but I have no instructions on how to do this.
I just purchased this laptop a month ago. Should I send it in for repair or is there a simple fix?

UX582HM ScreenPad touch is controlling the main display

@jaimefuhr
Please refer to the following for troubleshooting.
Recovery options in Windows [Notebook] Troubleshooting - How to fix the ScreenPad 2.0 problems when it is not working properly o...Sorry for any inconvenience it may be caused.

jaimefuhr · ‎04-23-2022

I was able to resolve this issue by running Tablet PC Settings -> Setup to re-identify the touchscreens.

Open Control Panel
Change View to Large Icons
Select Tablet PC Settings
Click Setup
Choose Touch setup.
The setup will display a message on the main screen, telling you to tap it. Then it will display the message in the ScreenPad display.
The touchscreens should be now be restored.

Falcon_ASUS · ‎04-24-2022

jaimefuhr
I was able to resolve this issue by running Tablet PC Settings -> Setup to re-identify the touchscreens.
Open Control Panel
Change View to Large Icons
Select Tablet PC Settings
Click Setup
Choose Touch setup.
The setup will display a message on the main screen, telling you to tap it. Then it will display the message in the ScreenPad display.
The touchscreens should be now be restored.

View post

@jaimefuhr
Thanks for the update.

khockaday69 · ‎05-02-2022

I just wanted to say thank you very much for posting this. It was my exact problem. And after 3 rounds of Asus tech support with their final answer of a factory reset, I found this. It worked perfectly. So much for Asus tech support, complete waste of time.