UX582HM ScreenPad touch is controlling the main display
- System: Windows 11 PRO
- Battery or AC: AC
- Model: UX582HM - Zenbook Pro Duo 11th gen
- Frequency of occurrence: Always
- Reset OS: No
- Screenshot or video: n/a
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Detailed description：
Not sure when this started, but I have a feeling it was after several updates on 3/21 that included a Windows BIOS update and ASUS ScreenXpert Interface.
When I touch the ScreenPad, it moves the mouse in the main 15" display. I can use the mouse to click on items and icons on the ScreenPad desktop.
Support suggested that I rollback the updates, but I have no instructions on how to do this.
I just purchased this laptop a month ago. Should I send it in for repair or is there a simple fix?
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Comments
@jaimefuhr
Please refer to the following for troubleshooting.
Sorry for any inconvenience it may be caused.
I was able to resolve this issue by running Tablet PC Settings -> Setup to re-identify the touchscreens.
The setup will display a message on the main screen, telling you to tap it. Then it will display the message in the ScreenPad display.
The touchscreens should be now be restored.
@jaimefuhr
Thanks for the update.
I just wanted to say thank you very much for posting this. It was my exact problem. And after 3 rounds of Asus tech support with their final answer of a factory reset, I found this. It worked perfectly. So much for Asus tech support, complete waste of time.