This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Zenbook 14 UX434FL Screenpad 2.0 not working after newest windows 11 beta

Vamp
Zen Master I

‎04-09-2022 02:02 PM

System: i7+MX250+16G
Battery or AC: Both
Model: UX434FL
Frequency of occurrence: Always, Since last windows beta update
Reset OS: Yes
========================
The screenpad does not show anything (only grey or black screen) when turned on. Taking SS tells us that the screenpad is working but not displaying anything to us in extended and second screen mode. In duplicate mode, the ss shows the main screen.

From my side tried resetting the laptop without cleaning the storage. Also tried to update the graphic drivers and updated intel I2C driver. Screenpad Optimizer didn't helped either.
0 Kudos
12 REPLIES 12

Falcon_ASUS
Moderator
Moderator

‎04-10-2022 11:23 PM

Vamp
  1. System: i7+MX250+16G
  2. Battery or AC: Both
  3. Model: UX434FL
  4. Frequency of occurrence: Always, Since last windows beta update
  5. Reset OS: Yes

========================

The screenpad does not show anything (only grey or black screen) when turned on. Taking SS tells us that the screenpad is working but not displaying anything to us in extended and second screen mode. In duplicate mode, the ss shows the main screen.

From my side tried resetting the laptop without cleaning the storage. Also tried to update the graphic drivers and updated intel I2C driver. Screenpad Optimizer didn't helped either.


Zenbook 14 UX434FL Screenpad 2.0 not working after newest windows 11 beta
@Vamp
Please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - How to fix the ScreenPad 2.0 problems when it is not working properly o...Sorry for any inconvenience it may be caused. 
0 Kudos

Vamp
Zen Master I

‎04-11-2022 09:12 AM

Falcon_ASUS

https://zentalk.asus.com/en/discussion/59742/zenbook-14-ux434fl-screenpad-2-0-not-working-after-newe...

@Vamp

Please refer to the following FAQ for troubleshooting.

https://www.asus.com/support/FAQ/1041344/

Sorry for any inconvenience it may be caused. 


View post
Hi, This is the FAQ I used for restoring my screenpad as mentioned above.
Is anyone else is having this same problem?
0 Kudos

Vamp
Zen Master I

‎04-17-2022 09:06 PM

Now I've seen it on another device also. Any workaround around this?
0 Kudos

Falcon_ASUS
Moderator
Moderator

‎04-18-2022 06:38 PM

Vamp

Now I've seen it on another device also. Any workaround around this?


View post
@Vamp
Is the model of the other device also the same as UX434FL?
Please provide the following for my further confirmation.
1. The system version you are currently using (detail system information).
Which version of Windows operating system am I running?2. The BIOS version you are currently using.
[Notebook] How to check the model name and BIOS version | Official Support | ASUS Global3. Video of how the problem occurred.

Sorry for any inconvenience it may be caused. 
0 Kudos
Youtube support channel