Zenbook 14 UX434FL Screenpad 2.0 not working after newest windows 11 beta
- System: i7+MX250+16G
- Battery or AC: Both
- Model: UX434FL
- Frequency of occurrence: Always, Since last windows beta update
- Reset OS: Yes
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The screenpad does not show anything (only grey or black screen) when turned on. Taking SS tells us that the screenpad is working but not displaying anything to us in extended and second screen mode. In duplicate mode, the ss shows the main screen.
From my side tried resetting the laptop without cleaning the storage. Also tried to update the graphic drivers and updated intel I2C driver. Screenpad Optimizer didn't helped either.
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@Vamp
Please refer to the following FAQ for troubleshooting.
Sorry for any inconvenience it may be caused.
Hi, This is the FAQ I used for restoring my screenpad as mentioned above.
Is anyone else is having this same problem?
Now I've seen it on another device also. Any workaround around this?
@Vamp
Is the model of the other device also the same as UX434FL?
Please provide the following for my further confirmation.
1. The system version you are currently using (detail system information).
2. The BIOS version you are currently using.
3. Video of how the problem occurred.
Sorry for any inconvenience it may be caused.
The model of the other device is UX534FL.
Windows Specification:
Edition Windows 11 Home Single Language
Version 22H2
Installed on 4/14/2022
OS build 22598.200
Experience Windows Feature Experience Pack 1000.22598.200.0
BIOS: UX434FL.305
@Vamp
Could you please help to confirm the version of ASUS ScreenXpert Interface that you are currently using?
Please help to confirm whether the problem can be solved through the following FAQ.
Sorry for any inconvenience it may be caused.
ScreenXpert Interface Version: 2.0.30.0
ScreenXpert Version (MS Store version): 2.2.13.0
I don't have the Screenpad toolbar and uninstalling and installing ScreenExpert didn't do anything last time so I'm not gonna do it this time because it break the screenpad hotkey toggle (there was no screenpad mode while switching the trackpad mode using F6).
@Vamp
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.
@Vamp
After testing by our tech team, we cannot reproduce the same phenomenon. We recommend that you can complete the following FAQ again.
Please install Intel Graphic card driver 27.21.14.6259 or later, ScreenPad2 Optimizer must also be executed.
Sorry for any inconvenience it may be caused.
@Falcon_ASUS
Thanks for the reply. Can you confirm one thing which version of windows they were running. I started getting this error after moving on from 22000.x version of windows.
I'll try once again with the solution.
@Vamp
Our tech team is tested with system version updated to 4/27.
Thank you.