UX535 and SimPro Dock 2 -power button and charging not working

JWHolmJWHolm Level 1
edited April 21 in ZenBook
  1. System: UX535 / SimPro Dock 2
  2. Battery or AC: AC
  3. Model: UX535
  4. Frequency of occurrence: Always, from purchase
  5. Reset OS: Windows 11
  6. Screenshot or video:

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Detailed description:

The power button is not working or lighting up. The laptop is not being powered / charging.

USB and DP ports are working on dock. Updated firmware in laptop and dock to latest available version. All drivers installed. Windows fully updated.

Laptop and dock are brand new. ASUS support confirmed compatibility before purchase.

How do I resolve this issue?

Kind regards

Jes

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