UX535 and SimPro Dock 2 -power button and charging not working

JWHolm

1. System: UX535 / SimPro Dock 2
2. Battery or AC: AC
3. Model: UX535
4. Frequency of occurrence: Always, from purchase
5. Reset OS: Windows 11
6. Screenshot or video:

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Detailed description：

The power button is not working or lighting up. The laptop is not being powered / charging.

USB and DP ports are working on dock. Updated firmware in laptop and dock to latest available version. All drivers installed. Windows fully updated.

Laptop and dock are brand new. ASUS support confirmed compatibility before purchase.

How do I resolve this issue?

Kind regards

Jes

Falcon_ASUS

https://zentalk.asus.com/en/discussion/59138/ux535-and-simpro-dock-2-power-button-and-charging-not-working

@JWHolm

Unfortunately, the SimPro Dock 2 does not support your model.

Please refer to the following for details:

https://www.asus.com/Laptops/Accessories/All-series/ASUS-SimPro-Dock-2/techspec/

Note Compatible product: ASUS ExpertBook (P series CML platform,B,L series)

Sorry for any inconvenience it may be caused.