mikejensencomputing
- System: Vivobook
- Battery or AC: AC
- Model: X411UA with Samsung monitor C24F390 23.5"
- Frequency of occurrence: continuous
- Reset OS: No
- Screenshot or video:
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Detailed description：
I am using Windows 11.
I am trying to use my X411UA with an external Samsung monitor C24F390 23.5" over an HDMI cable.
The monitor seems to be turning off and on every few minutes.
Then all I have is the X411UA primary display.
When the monitor is detected again it appears to function as expected. A few minutes later it will un-detect and the cycle begins.
I have installed all the latest drivers for my X411UA from ASUS and the BIOS is the latest.
I have also tried different HDMI cables.
Please help!
Mike
mikejensencomputing@gmail.com
X411UA external hdmi monitor keeps switching off and on
@mikejensencomputing Have you tried connecting your laptop to another external screen to test the swap?
If the driver has been updated but the situation remains the same, I would suggest you to bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#Sorry for any inconvenience it may be caused.
