VivoBook 14 trackpad issues

eliyahueliyahu Level 1
edited March 23 in VivoBook
  1. System: Asus VivoBook 14 TM420U on Windows 10
  2. Model: TM420U
  3. Frequency of occurrence: Every couple Hours
  4. Reset OS: Yes

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Detailed description:

Hello and thank you to any who help.

I am having issues with my laptops trackpad. For the first 5 months I had this laptop, it gave me no real issues. Now, every few hours, it becomes obnoxiously unresponsive, inaccurate, slow and overall laggy. The mouse will randomly go back to normal... I'm not sure what is causing this issue... I have updated the Bios, the Asus Precision Touchpad drivers, The AMD graphics drivers (which seem to be linked because they installed some kind of precision touch pad driver) and reset the sysem, and nothing works.


I have a hunch that two drivers are overlapping and both controlling the mouse, but disabling different elements of the Human Interface Devices in Device manager doesn't seem to do much...

Any ideas?

Thank you too asus support rep who will undoubtedly tell me to follow the support page and update my drivers.

Thanks!

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