ASUS, Would you care fixing this issue or no?

PGPG Level 1
edited January 27 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone II
  2. Firmware Version: 18.0210.2111.160
  3. Rooted or not: No
  4. Frequency of Occurrence: 100%
  5. APP Name & APP Version (If your issue relates to the app): Asus ROG Desktop Dock

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I have purchased a new sealed ROG Desktop Dock II for almost £200. I have connected its power socket via a 30watt adapter and a solid ROG Type c cable. All I get is this screen with no power indication nothing else seems working.

I need a fix for this. I did read plenty of others facing the same issue. I am not sure why you guys are keeping quiet. This is a freaking £200 device. and it took 1 month to arrive from China.

My phone was purchased in India and is not a Tencent version. I purchased a 30-watt power adapter separately. If you think I did something wrong, please let me know what is it.



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