divya_prakash
- System: ASUS VivoBook 15 Core i5
- Battery or AC: Both
- Model: X515JA-EJ501T Thin and Light Laptop
- Frequency of occurrence: 15 Days
- Reset OS: Yes
- Screenshot or video: NA
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Detailed description：
Hey Team,
The Apps like Internet Browsers, WhatsApp Desktop, Slack are hanging/freezing due to hardware acceleration. Disable acceleration on Internet Browsers and they stopped freezing them. However, most of the Apps don't have inbuilt option to disable hardware acceleration and thus I'm unable to use them as they are hanging.
I tried installing new drivers from Intel Website, however, installation failed. No option in PC settings to disable hardware acceleration and tried disabling via registry, however, seems like registry failed to do do.
Kindly suggest - what should I do now? It's weird that PC doesn't support hardware acceleration even though PC holds in-bulit graphics?
PC - ASUS VivoBook 15 Core i5
10th Gen - (8 GB/1 TB HDD/Windows 11 Home)
X515JA-EJ501T Thin and Light Laptop
Log File
Thank you!
Apps Hanging With Hardware Acceleration | Unable To Install Graphics Driver
@divya_prakash Does this situation occur only when the system is updated to windows 11?
Have you ever tried to restore the system to Windows 10 for confirmation?
Could you please provide an operation video for us to confirm?
Thank you.
