Apps Hanging With Hardware Acceleration | Unable To Install Graphics Driver

divya_prakashdivya_prakash Level 1
edited November 2021 in VivoBook
  1. System: ASUS VivoBook 15 Core i5
  2. Battery or AC: Both
  3. Model: X515JA-EJ501T Thin and Light Laptop
  4. Frequency of occurrence: 15 Days
  5. Reset OS: Yes
  6. Screenshot or video: NA


Detailed description:

Hey Team,

The Apps like Internet Browsers, WhatsApp Desktop, Slack are hanging/freezing due to hardware acceleration. Disable acceleration on Internet Browsers and they stopped freezing them. However, most of the Apps don't have inbuilt option to disable hardware acceleration and thus I'm unable to use them as they are hanging.

I tried installing new drivers from Intel Website, however, installation failed. No option in PC settings to disable hardware acceleration and tried disabling via registry, however, seems like registry failed to do do.

Kindly suggest - what should I do now? It's weird that PC doesn't support hardware acceleration even though PC holds in-bulit graphics?

PC - ASUS VivoBook 15 Core i5

10th Gen - (8 GB/1 TB HDD/Windows 11 Home)

X515JA-EJ501T Thin and Light Laptop

Log File

Thank you!


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