Windows 10 update broken keyboard lights

NobyNoby Level 1
edited August 2021 in ZenBook
  1. System: Windows 10
  2. Battery or AC:

Model: Model: UM325UA

  1. Frequency of occurrence: After windows cool weather update
  2. Reset OS:
  3. Screenshot or video:


Detailed description:Keyboard lights dont work anymore after windows update. Send someone to fix it because im F.. bored to fix microsoft broblems. No i dont wanna reinstall drivers. Send someone from microsoft to do it. They fuck up they fix.


And call to microsoft to send someone to fix my keyboard lights. I can give remote access too whatever. I need my keyboard lights


  • NobyNoby Level 1

    There is no UNDO restore point for what microsoft has done. Last restore point 18.6 Thank you microsoft. Where is microsoft support i need it.

  • There is a keyboard light key on the top row of the keyboard. It is a toggle. Press 1 - low brightness, Press 2 - high brightness, Press 3 - keyboard light turns OFF. Continue pressing and the cycle continues over and over. Stop pressing when your keyboard is doing what you like. Either it is OFF, low brightness, or high brightness.

  • Hi Nody,

    Can you share the full name of the update or screenshot of the update history?

    Enter Settings>Update & Security>View update history>Uninstall update

    can you uninstall that update and see if the backlight comes back to work?

    Thank you.

  • NobyNoby Level 1

    This update shut down my keyboard lights completely.

    Also happy to tell you that i got my keyboard lights back in business.

  • Hello Noby,

    So the backlight is working after you uninstall that KB update, right?

    Let me report this and ask form more information about the KB.

    Thank you.

  • Hello there,

    I have the same problem, after some windows update my keyboard lightning is not working anymore. It stays off, the buttons ( FN + arrow up / down shows me the menu ) but even if i get them to max brightness is not working.

    I have a ROG Zephyrus G14 / Windows 10 Pro Version 20H2 Build 19042.1110

    Please let me know if you have any fixes for this.

This discussion has been closed.