Display goes on & off while power changes between battery & AC

PyliPyli Level 1
edited August 4 in ZenBook
  1. System: Window 10 64 bit
  2. Battery or AC: Both
  3. Model: Asus UX325 OLED 11th gen
  4. Frequency of occurrence: Frequent when the power goes on & Off
  5. Reset OS:
  6. Screenshot or video: Can not screen grab this issue

========================

Detailed description: While working on the laptop, and when the ac power adaptor goes off or disconnected from the laptop, the Display goes blank for a moment and powers back on in few seconds.

I have tried to disable the panel self refresh option in the power settings, but it does not solve the problem. All the windows drivers and OS are the latest up to date.

But the problem still persist. has anyone come across this problem. I have another Asus Laptop UX425JA and that does not have this problem.



Comments

  • Hi there,

    Can you make a video record of the issue?

    Thank you.

  • Is the same issue happens under safe mode also?.

    try to install customized intel graphics driver download from the Asus support site.

    or else

    completely uninstall all old drivers including related registry files using ccleaner or revo uninstaller .

    then install the latest dch intel graphics driver

    Download Intel® Graphics - Windows® 10 DCH Drivers

  • PyliPyli Level 1

    Installed the Intel Graphics Windows 10 DCH Drivers. etc.

    I also did a refresh reinstall of the OS to ensure it is good install, however the problem persist. I have to to try the Safe mode , however it ask for Bitlock key which i have to keep it handy next time

    About the video grab.. may have to take it externally with cellphone camera.

  • PyliPyli Level 1

    Thr video grab taken to show evidence

  • edited June 28

    after seeing this video, I think you must take your laptop to nearest Asus service center.

    if you don't mind for time while, disable bitlocker feature.

    before taking your laptop to nearest Asus service center, make sure this problem is still happening in Bios display and on Safemode.

    check it and reply it

  • PyliPyli Level 1

    In the BIOS mode, the laptop display does not go blank while the power changes back & forth. So what next?

  • Hello Pyli,

    Please kindly send the device to our service center for further examination.

    Thank you.

  • PyliPyli Level 1
    edited July 3

    I think i found the answer for it. But i went the long route of fresh reset of the laptop when it is not actually necessary. All we have to do is turn off the HDR option in the display settings. as shown below. Then after, if the power goes off,, the laptop does not have the issue, But if the HDR is turned on, the problem occurs during such scenario.. i was thinking to my self, it has nothing to do with the device drivers or anything like that, But is it a microsoft windows bug???



  • PyliPyli Level 1

    problem resolved, however not happy that this has to happen when in HDR mode

  • PyliPyli Level 1
    edited July 3

    www.tenforums.com/ tutorials/ 146838-how-turn-off-play-hdr-content-when-battery-windows-10-a.html 


    the above link explains why this occurs. you will have to remove the spaces to get this to work

  • Hello Pyli,

    It is normal that the screen would blink once when changing from AC to battery, or battery to AC.

    But it is not normal like your video, that it blink so many time.

    If you have any other issue, please kindly send the device to our service center for further examination.

    Thank you.

This discussion has been closed.