Can I add 16GB of RAM to my already existing 8GB of RAM?

xxrooikatxxxxrooikatxx Level 1
edited April 24 in VivoBook
  1. System:
  2. Battery or AC:
  3. Model: Asus VivoBook S14 S410UA?
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

I bought 16GB of RAM that can fit in my laptop and the person helping me at the shop said it was possible to add 16GB to my laptop that only has 8GB, I put the RAM in the extra slot and the turned on my laptop and the screen would stay blank on startup. I took out the the RAM and then my laptop would work normally, am I able to add the 16GB of RAM or will I have to get 8GBs?

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