Zenbook 14 UX435EG MyAsus App and ScreenXpert not working

edited May 2021 in ZenBook

I recently had my new computer serviced to get rid of minor adware and set up McAfee and Microsoft Office. When I tried to use the MyAsus App and ScreenXpert they no longer worked. The MyAsus app shows blank and when trying to change the mode of the screenpad back to a screenpad my cursor disappeared. I had to plug in a mouse to see it again. Does anyone know why this might’ve happened? My assumption is that the people who serviced my laptop deleted some essential files for my Zenbook.


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