VivoBook x512da frozen\locked up

jbirdjbird Level 1
edited April 26 in VivoBook
  1. System: Windows 10 Pro
  2. Battery or AC: AC
  3. Model: VivoBook x512da
  4. Frequency of occurrence: several times a day
  5. Reset OS: no
  6. Screenshot or video:

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Detailed description:

I have several of these machines in use, first report last week 3/18/2021. Was that the machine has locked up, mouse would not move - had to do forced shutdown to boot back up -- re-occurred several hrs later. Ran windows updates at the time, installed latest BIOS updated and Chipset drivers from Asus\AMD. issue still occurring several times a day.

Second report today different user\machine, 3/26/2021 seperate machine same exact model user reported machine is locked and mouse will not move - forced shutdown - ran sys restore - user is testing will report back.

Has any other VivoBook users seen similar behavior recently? This feels HW related, memory mb, gfx driver issue.

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