uSER already on my new laptop. How do I remove? Why is there someone on my new computer?

Lola#2020

1. System:
2. Battery or AC:
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

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Detailed description：

Blake_ASUS

Hello Lola,

Which model do you have?

You may restore to factory setting to clean everything.

And please contact the seller to double check on the account issue.

Thank you very much.

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/44906/user-already-on-my-new-laptop-how-do-i-remove-why-is-there-someone-on-my-new-computer

search "control panel" in search box, then click on the "control panel" then choose view by "small icons" , then

click on "user accounts", then click on "manage another account" if you see another person's account means ,, delete it including user files.

Miszkurka2000

This is Chromebook.

RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/comment/153385#Comment_153385

Sorry then ,no more ideas from my side.