302ca 2 years old

[patrick62]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[patrick62]

It reboots normally when battery is just under 50% power

[Blake_ASUS]

Hello Patrick,
Please kindly unplug all the external device and the adapter from the Chromebook,
then long press the power button for 40 seconds to reboot.
Then please check if your OS is up to date.
If the problem still persist after doing all this, please send the device to our service center.
Thank you.