09-26-2020 05:32 AM - last edited on 01-16-2024 12:42 AM by ZenBot
09-26-2020 09:18 AM
vdix1Yeah, even I faced that.Please tell us some basic information before asking for help:
- Model Name: Zenfone 6
- Firmware Version: 17.1810.2009.176
- Rooted or not: no
- Frequency of Occurrence: first time
- APP Name & APP Version (If your issue relates to the app): Camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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So, the portrait mode was working fine in my ZF6 a couple of days ago, but today when i switched from the normal camera mode(which was working fine) to the portrait mode, the photo is frozen but the other features in the app work fine, like when i switched to another video/photo mode it worked fine. I restarted the phone and cleared storage and cache for the phone app, and when I opened the app again, the same problem persisted. After restarting and clearing cache multiple times, nothing seems to have worked. In this thread the person reported the exact same issue as mine but didn't post if it got solved or not. https://zentalk.asus.com/en/discussion/15059/rear-camera-portrait-mode-freezes-cant-take-photo#lates...
Portrait mode keeps freezing in ZF6 stock camera app
09-26-2020 11:02 PM
Sai HitheshDo you think this is a bug? I suspect it's an app causing it because every now and then I'll get an error in the camera app, only when I switch to portrait mode saying "camera being used by another application. Please close that application and try again."https://zentalk.asus.com/en/discussion/36540/portrait-mode-keeps-freezing-in-zf6-stock-camera-app
Yeah, even I faced that.
@Anders_ASUS Please look over that.
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09-27-2020 01:06 AM
vdix1I haven't faced that issue so far.https://zentalk.asus.com/en/discussion/comment/118555#Comment_118555
Do you think this is a bug? I suspect it's an app causing it because every now and then I'll get an error in the camera app, only when I switch to portrait mode saying "camera being used by another application. Please close that application and try again."
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09-27-2020 06:48 AM
vdix1Check your third party camera apps those may be triggering your system camera app or else try to reset all app permissions from settings app & notifications>all apps>upper three dots>reset permissions and check if your camera apps potrait mode works now ifnothttps://zentalk.asus.com/en/discussion/comment/118555#Comment_118555
Do you think this is a bug? I suspect it's an app causing it because every now and then I'll get an error in the camera app, only when I switch to portrait mode saying "camera being used by another application. Please close that application and try again."
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