Portrait mode keeps freezing in ZF6 stock camera app

vdix1vdix1 Level 1
edited October 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version: 17.1810.2009.176
  3. Rooted or not: no
  4. Frequency of Occurrence: first time
  5. APP Name & APP Version (If your issue relates to the app): Camera app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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So, the portrait mode was working fine in my ZF6 a couple of days ago, but today when i switched from the normal camera mode(which was working fine) to the portrait mode, the photo is frozen but the other features in the app work fine, like when i switched to another video/photo mode it worked fine. I restarted the phone and cleared storage and cache for the phone app, and when I opened the app again, the same problem persisted. After restarting and clearing cache multiple times, nothing seems to have worked. In this thread the person reported the exact same issue as mine but didn't post if it got solved or not. https://zentalk.asus.com/en/discussion/15059/rear-camera-portrait-mode-freezes-cant-take-photo#latest

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