X302 cannot connect to the bluetooth wireless headphone

tim912104atim912104a Level 1
edited June 15 in VivoBook
  1. System: win10
  2. Battery or AC:
  3. Model: x302
  4. Frequency of occurrence: every time
  5. Reset OS: yes
  6. Screenshot or video:

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Detailed description:

my Sony WH-CH500 cannot connect my X302 laptop through bluetooth

Zenfone 3 max can connect. Zenfone 2 laser cannot connect, either.

Sony said this headphone is capable to connect the device with bluetooth 4.0

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