Phone audio from wrong speaker
guntherguerra
Level 1
Whenever I recieve a phone call the callers audio comes out from the bottom speaker. I need to toggle speaker ON/OFF for it to come out the correct speaker.
I just upgraded to Android 10. 8/256gb US model
I have done basic troubleshooting. Power cycle, safe mode, clear cache on phone app. Etc
Any other suggestions?
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Which phone app do you use ?
Try to erase its data & cache through its app info settings.
I am using the default phone app. I've cleared both of the ones that appear in settings but no change.
My wifes Zenfone6 has exactly the same issue. I am assuming its somehow related to the Android 10 update
Is it happening with other call apps ? Like FB Messenger, Duo, ...
I just tried using FB, Duo, and Whatsapp calls. They all work properly. Only one is regular calls that does this.
I am seeing on the zenfone6 subreddit that others have this same issue
https://www.reddit.com/r/zenfone6/comments/dtpnal/when_answering_calls_audio_comes_from_bottom
Interesting. Do you happen to have T-mobile? We have 5z Android Q beta users with T-mobile that have the same issue
Indeed, I am on T-Mobile and also have a Mexican carrier Telcel. I have not tested to see if that sim card does fhe same thing
I just confirmed my Mexican sim card does not cause this issue. This is isolated to my T-Mobile phone calls coming in
Same issue here. Jumped on the update first day and during calls the person on the other end can not hear me unless I toggle speaker on/off. I'm on mint mobile which piggy backs off T-Mobile. Tried so many things including multiple factory reset just to have the same issue.
I have the same issue. When I receive a call in 9 of 10 cases I have to double tap Speaker icon so I could hear the person from earphone and not from the load speaker. Very annoying! Waiting for ASUS update. Everything was working fine before FOTA update.
I posted in the "no mic"thread that mine does this too on TMobile US. Toggle works as I noted there. Doesn't always happen. I'd have to check that thread again to see what I said.
Edit - whoops thought this was a new thread not a resurrected thread
This will be fixed in next FOTA
That is great news, is there an ETA on that?
Hey, I updated my phone to latest firmware, but the problem does not seem to be resolved?
Are you willing to factory reset your phone so that we can be 100% sure that the update didn't resolve the issue? I can forward this back to the software team, but I'm very curious if a factory reset would resolve this for you.
I can do a reset, but this previously did not resolve the issue.
Asking around reddit other T-Mobile users have the same problem, somehow the carrier settings screw up audio output. I have a second sim on my phone, when I get calls there it works like it should.
I have just done a reset, before recovering any data, and the issue is still there
Sorry for the late response. Thank you for testing. I'll send this feedback to the software team.
Hi folks, is anyone else still seeing this behavior on T-Mobile after the latest update (1910.110)?
@satrapad @skylerwolfe @Yienhwua
I believe I am. I skipped the original Android 10 update and took just .110 from Android 9. Toggling will fix it though.