ASUS - ZenTalk

x_wiktor · ‎07-19-2020

Hi recently after security update (on Jul 18th got update notification and I downloaded)After a day, I noticed that one pixel is shining too much is very visible on something white when I turn on the settings, you can see it, but not only because everywhere, no matter what it is.Is it the fault of the update?

x_wiktor · ‎07-19-2020

x wiktor
Hi recently after security update (on Jul 18th got update notification and I downloaded)After a day, I noticed that one pixel is shining too much is very visible on something white when I turn on the settings, you can see it, but not only because everywhere, no matter what it is.Is it the fault of the update?

one pixel is too bright

Can it be fixed somehow?

Christine_ASUS · ‎07-20-2020

Hi x wiktor
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

What is your model name and firmware version? According to what you described, I suggest you to contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

x_wiktor · ‎07-20-2020

Christine_ASUS
Hi x wiktor
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
What is your model name and firmware version? According to what you described, I suggest you to contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

View post

Hi the model name and software version is in the attachment in safe mode I have already tried and it has not stopped I will try with a factory reset I hope it will help. Thanks again
[Picture Deleted Due to Personal Information Leaking]
ZenFone Max (M2)
Android 9

Christine_ASUS · ‎07-20-2020

Hi x wiktor
Thank you for your reply. If you have any further queries, please do not hesitate to contact me.
Besides, I had edited your passage and deleted the picture. Please be aware that sharing the personal information like SN or IMEI on the Internet is quite dangerous.