one pixel is too bright

x wiktorx wiktor Level 1
edited September 2020 in ZenFone Max Series

Hi recently after security update (on Jul 18th got update notification and I downloaded)After a day, I noticed that one pixel is shining too much is very visible on something white when I turn on the settings, you can see it, but not only because everywhere, no matter what it is.Is it the fault of the update?


  • Hi x wiktor

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    2. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    What is your model name and firmware version? According to what you described, I suggest you to contact ASUS repair center in the country of your residence:

    If it is impossible to access the service center during Covid-19 period, please try Call us:

  • x wiktorx wiktor Level 1
    edited July 2020

    Hi the model name and software version is in the attachment in safe mode I have already tried and it has not stopped I will try with a factory reset I hope it will help. Thanks again

    [Picture Deleted Due to Personal Information Leaking]

    ZenFone Max (M2)

    Android 9

  • Hi x wiktor

    Thank you for your reply. If you have any further queries, please do not hesitate to contact me.

    Besides, I had edited your passage and deleted the picture. Please be aware that sharing the personal information like SN or IMEI on the Internet is quite dangerous. 

  • x wiktorx wiktor Level 1
    edited July 2020

    Thanks for removing the photo, I didn't know about it

  • If I sent the phone in for repair, what would the expected cost be?

  • Hi x wiktor

    Thank you for your reply. If your device is out of warranty, the primary fee for a device checking is around 10-15 USD, depends on different currency and country. After diagnosing, the local repair center will tell you weather the device needs to be repair or not, then provide you the repair parts fee more accurately.

  • Hi again, my phone was bought a year ago, did the Asus Zenfone Max (M2) warranty have a 2-year warranty?

  • And also today I noticed that this one pixel is still shining in the potty than before and it was not caused by changing the brightness of the screen

  • Hi x wiktor

    Thank you for your reply. You may contact the repair center for the device checking. Furthermore, you can PM me your SN to check the warranty, please reply my PM via inbox.

This discussion has been closed.