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My asus zenfone max plus m1 does not sleep even it is inactive

mhara
Star I
How to solve this problem? My zenfone max plus m1 doesn't sleep even after the inactivity time passes. My phone is set to sleep after 15 seconds of inactivity. The power button just locks down the phone but doesn't put it to sleep. But when phone is charging, it works normally. I did restarting but nothing changed.
Model Name: Asus_X018D
screenshot-20210928-182955.jpg
screenshot-20210928-183101.jpg

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1 REPLY 1

Falcon_ASUS
Moderator
Moderator
mhara

How to solve this problem? My zenfone max plus m1 doesn't sleep even after the inactivity time passes. My phone is set to sleep after 15 seconds of inactivity. The power button just locks down the phone but doesn't put it to sleep. But when phone is charging, it works normally. I did restarting but nothing changed.

Model Name: Asus_X018D

screenshot-20210928-182955.jpg

screenshot-20210928-183101.jpg

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My asus zenfone max plus m1 does not sleep even it is inactive
@mhara
Please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
**Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
[Phone] How to back up the data stored in your phone ? | Official Support | ASUS Global