Cannot multi task.

[WellOfNomad]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================


1.ASUS_X00PD
2.WW_PHONE-15.00.2007.122-20200618
3.Not root
4.constantly
I have the 2GB/16GB version of zb555kl. The problem was it cannot do multitask, every time i put any app in bacground/minimize, it somehow got killed by the system.
Eg: if i browsing a page using chrome, minimize that and hit file explorer and come back to chrome, the page will be refresh, and if i entering detail on a form on a web, those form will be need to refill again.
This become frustraiting

[Falcon_ASUS]

WellOfNomad

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

1.ASUS_X00PD

2.WW_PHONE-15.00.2007.122-20200618

3.Not root

4.constantly

I have the 2GB/16GB version of zb555kl. The problem was it cannot do multitask, every time i put any app in bacground/minimize, it somehow got killed by the system.

Eg: if i browsing a page using chrome, minimize that and hit file explorer and come back to chrome, the page will be refresh, and if i entering detail on a form on a web, those form will be need to refill again.

This become frustraiting

Cannot multi task.

@WellOfNomad
Would you please tell me how many apps were running in the background?
If you only keep 1 or 2 apps in background, does the problem improve?
Thank you.

[WellOfNomad]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/50079/cannot-multi-task

@WellOfNomad

Would you please tell me how many apps were running in the background?

If you only keep 1 or 2 apps in background, does the problem improve?

Thank you.

View post

sorry for late reply.
there is no other app running in background, exept default .
Even if one (1) app running, eg; file viewer, than if i continued to tap home key to laucher, tap the multitask icon and hit the app run earlier, it will relaunch as if it been exit or killed.
But most default app (preinstalled) can be multitask.

[Falcon_ASUS]

WellOfNomad

https://zentalk.asus.com/en/discussion/comment/174119#Comment_174119

sorry for late reply.

there is no other app running in background, exept default .

Even if one (1) app running, eg; file viewer, than if i continued to tap home key to laucher, tap the multitask icon and hit the app run earlier, it will relaunch as if it been exit or killed.

But most default app (preinstalled) can be multitask.

View post

@WellOfNomad
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS · Accepted solution]

WellOfNomad

https://zentalk.asus.com/en/discussion/comment/174119#Comment_174119

sorry for late reply.

there is no other app running in background, exept default .

Even if one (1) app running, eg; file viewer, than if i continued to tap home key to laucher, tap the multitask icon and hit the app run earlier, it will relaunch as if it been exit or killed.

But most default app (preinstalled) can be multitask.

View post

@WellOfNomad
The personnel of the relevant unit would like to ask if you have tried to restore the system?
If the situation remains the same,  we would like to suggest you to bring back your mobile to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.