Wrong sound orientation while recording with a stock camera

[VXP]

Model Name: ZB602KL
Firmware Version: PKQ1.WW_Phone-16.2017.2002.061-20200219
Rooted or not: Not rooted
Frequency of Occurrence: Always, even with custom camera apps
APP Name & APP Version (If your issue relates to the app): Usually org.codeaurora.snapcam

When I was trying to record a video with a stock camera, I've faced with a problem: the top microphone is always responsible for a right sound channel, and the bottom - for a left one, regardless of a phone orientation. So when I'm holding a phone with a camera to my left (like I always have) - the sound become inverted (all the sounds from my left appears on the right when I'm playing the video back). It's very upsetting me, since I should use the video editor to make the sound appear normal.
I hope this will be fixed in the next Android 10 firmware update. Thanks.

[VXP]

Y_ASUS

Hi VXP,

"So when I'm holding a phone with a camera to my left (like I always have) "> Could you show us how this is performed? What is the direction of the phone's microphone?

Does it appear on the preloaded camera and this third party app? https://play.google.com/store/apps/details?id=com.sokryk.snapcam&hl=en

Could you tell us the app version of this app?

Thank you 🙂

View post

Quoting your message so you can finally answer me on my question about sound orientation bug

[VXP]

Y_ASUS

Hi VXP,

"So when I'm holding a phone with a camera to my left (like I always have) "> Could you show us how this is performed? What is the direction of the phone's microphone?

Does it appear on the preloaded camera and this third party app? https://play.google.com/store/apps/details?id=com.sokryk.snapcam&hl=en

Could you tell us the app version of this app?

Thank you 🙂

View post

Any updates on my issue, @Y_ASUS ?

[VXP]

Y_ASUS

Hi VXP,

"So when I'm holding a phone with a camera to my left (like I always have) "> Could you show us how this is performed? What is the direction of the phone's microphone?

Does it appear on the preloaded camera and this third party app? https://play.google.com/store/apps/details?id=com.sokryk.snapcam&hl=en

Could you tell us the app version of this app?

Thank you 🙂

View post

So, nothing on feedback, huh? @Y_ASUS @Blake_ASUS @ServiceH_ASUS @STARRAIN_ASUS @Falcon_ASUS @ServiceE_Asus @ServiceC_ASUS @Christine_ASUS @Kris_ASUS @CH_ASUS @cael.gfilho

[VXP]

Soon there will be the second month of lack of answering from ASUS. I want to believe that not how the ASUS' techsupport works.

[Christine_ASUS]

Hi VXP
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.