device not certified (Build no .432)

[mihirkumarghosh]

My device is showing not certified in play protect certification from 429 version.recently i updated to 432 version but the issue still persists.done everything like clear cache,storage,wipe cache,safe mode and also done factory reset when i upgraded from 084 to 429.please address this issue.And the loudness also decreased drastically.apps like chrome are not updating on play store.PLEASE REDUCE THE CHARGING TIME.
THANX TO DEVS AND MODDERS TO LISTENING ALL REPORTS AND FIXING MY DEVICE HEATING ISSUE.CPU USAGE SHOWS IDLE AT 2,WHICH IS FANTASTIC.

[iamsoumik18]

Still my device is not certified 😕

[mihirkumarghosh]

Christine_ASUS

Hi mihirkumarghosh2

Thank you for your reply. Do you buy the first-hand device from ASUS authorized purchase channel? Or maybe you had triggered the root process. Please bring your device to the nearest repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

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Bought it from flipkart brand new back in 2019,Just updated from 084 version to 429 and done factory reset, from then its showing device not certified,manually upgraded to 432 version but same.i haven’t triggered any root process

[Christine_ASUS]

Hi iamsoumik18 & mihirkumarghosh2
Thank you for your reply. Please try the troubleshooting tips below
https://support.google.com/pay/answer/7625286?hl=en
If the issue remains the same, please let me know. I may need your SN, screenshot, and the bug report for further checking.

[uspenskiy_ua]

Vlczech

@Christine_ASUS: It seems (as these two users described), that problem is remaining here in version .432 (as I reported here: https://zentalk.asus.com/en/discussion/comment/98608 ).

@uspenskiy.ua : Was it solved in your case?

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Hi @Vlczech
I haven't checked 432 version - decided to stay on Android 9 because it takes so much time to upgrade and then downgrade.

Moreover the log of changes for the 432 version for Max Pro M1 does not mention fixing this issue whereas log of changes for latest Android 10 beta for Max Pro M2 clearly has indication that this issue if fixed. Therefore I haven't really tried upgrading to 432 to see if it was solved.

[mihirkumarghosh]

Christine_ASUS

Hi iamsoumik18 & mihirkumarghosh2

Thank you for your reply. Please try the troubleshooting tips below

https://support.google.com/pay/answer/7625286?hl=en

If the issue remains the same, please let me know. I may need your SN, screenshot, and the bug report for further checking.

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Issue still persists