12-16-2023 02:53 AM
My asus zenfone 8 flip suddenly have some malfunction. The problems is
I have restart it multiple times, also not fixing the probiem. On first restart after problem occur, the boot time took longer than before this problem happen, and it continues after.
I have used this phone for almost 1 year and 8 months and has not counter any problems. The phone is taken care very well, never dropped, never overcharging it, never let it have high temperature like playing heavy games although it sometimes get heated up even when I only use for social media, but I will stop and leave it to cool. I also extremely rare using the front camera (flip mechanism). But still the problem just came out of nowhere to happen.
I was charging my phone as usual and when it's complete, I took the phone and notice the wifi is turned off. I try to turn on the wifi but it's not turning on. I search online about this and found other users experience other problem such as their hotspot and flip camera not working. When I checked mine also experience same thing as them.
For your information, my phone has never update it's system since the first time I purchased it, or if I remember, maybe only once right after I brought it to home, and it's about small security update. Because of that, my phone still running Android 11. When I read the online forum further, I found these problems occur when user update their system, which is why I choose to never update them. My phone has working flawlessly untill 14 December 2023 where the problems occur. Although I never update the system, the problem still occuring on my phone, so suddenly and I never expected it.
Since the restart option not fixing the problem, I have consider other option to fix it such as;
However, I could not perfrom these action as I am thinking the upcoming consequences from it, like
This problem really stressing me out as I bought this phone for long term use, like how my Zenfone 5 still working untill this day. Please don't ask me to do troubleshooting action like you suggest to other user because it will never work since the wifi and hotspot CAN'T EVEN BE TURNED ON. To be honest, I don't feel like responsible to pay for the SC charge because I believe the problem is not caused by the users (me) other than the phone itself. I was hoping through this forum I could find a way. This is only phone right now and as a students I really depending on it
Here are some information about my phone;
I have read from a user that manage to fix it at the service centre throught replacing the motherboard without needing to pay any charge even his phone was out of warranty. I was hoping for the same solution!
Please help me!
12-18-2023 05:19 AM
It's Monday already, still no reply from ASUS? Are you serious? Do you guys even care about your customers? Is it because I state that my phone was out of warranty you guys decide to take your eyes off from this? Please respond to my problems I need to find a solution for this phone before this year end. I already have a live chat with customer support in my place and in the end they still will ask me to go to the service centre. I could not prepare the amount of money to pay their charge. It's ridiculous even if I need to because it's not my fault to begin with.
Please shows your responsibility, ASUS.
12-18-2023 10:21 AM
Hello @Nizam3
We sincerely apologize for the recent inconvenience with your Zenfone and regret any delay in our response over the weekend.
To address the issues, we strongly advise backing up your data and performing a factory reset on your device. This process will not compromise or diminish the hardware's physical capabilities.
https://www.asus.com/support/FAQ/1006346/
Additionally, kindly provide information about the firmware version/OS your device is currently running.
Thank you~
12-18-2023 06:42 PM
Aside from that the reason why I can't perform factory reset is because this is my only phone for use daily. All my banks, contact and information already stored here and with doing so will trouble me. I have also read other users performing the same action and the result is still same which I believe mine will be too. I can't do it if it's not even going to fix the problem while also give me more trouble by erasing all my information and data. I don't have a backup phone. As for my older zenfone 5 that phone even though it still working most application already not supported on it including my banks due to it still stuck at android 8 where I intentionally leave it to after reading many complaints of bugs and error from the software update.
Will not compromise hardware's physical abilities? I have also read other users phone get bricked after update their system, it still related even if it's not factory reset since it involving with software manipulation of your products, which means it's still possible. If anythings happen to my phone, who's going to be responsible for it? It's not like I don't want to do it but what's the point of doing it when it will be useless as well cause more trouble for me?
Please understand the worries and difficulties I am facing due to this problem!
firmware version: Android 12, WW_31.1010.0411.156
build number: SKQ1.210821.001.31.1010.0411.156 release-keys
12-18-2023 06:22 PM
@Nizam3
According to your description, it is recommended that you get in touch with the service center at your location to arrange for the repair of your phone.
As it has been beyond the warranty period, the service center may provide you with a cost estimate for parts replacement.
The following is the contact information:
https://www.asus.com/support/service-center-location
Sorry for any inconvenience it may be caused.