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https://zentalk.asus.com/en/discussion/comment/70577#Comment_70577
Dear Sanju , May i know on which version of firmware you are on?
Because I'm afraid now , if these users who have reported this issue , will it also come to our device?
And could you please suggest what not to do?To not to face this issue(Just to play safe).
And now if we also face this issue then we are stoned then , we can't do anything until this lockdown ends. So we have to live without phone.
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You absolutely don't need to be panicked. I am on the latest firmware of Pie i.e. .073 version and I haven't faced any kind of issues after updating to the .073. I saw your next comment after quoting my earlier reply and you might have guessed a right point that there's a high chance that people who are stuck at the logo screen, they were trying something with the adb or trying to install custom roms which went wrong. Their issue would only be fixed in the service center where their phones would be flashed with the stock Recovery firmware and that can be done only through the service centers.
My recommendation for you is : Don't panic. Just keep using your phone normally. Don't try to install any custom rom especially when its lockdown which is extended till 30th April and would be extended further till 15th May. So just don't do any stupid experiment with your device, keep using safely, carefully and normally. Thats all.
