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Zenfone 9 screenshots stop working after a few days of running.

Star I

Model: Zenfone 9 AI2202

Firmware: WW_33.0804.2060.218

Not rooted

Happens after about 2 days of running the phone without rebooting it.

It happens every time, and has happened for about 6 months (or at least that's when I noticed it).

App: Asus System screen

Further description:

After two days when I click down-volume + power it no longer takes a screenshot, it just opens the volume dialogue over and over if I try multiple times. Also if I use the button in the model that opens when I hold the power button down, it also does the same behavior instead of taking a screenshot it opens the volume dialogue, I have to reboot the phone in order to gain back the ability to take screenshots. 

To bad I can't upload and screenshots of it happening, I would wait to days to post this and get a photograph from my wife, but I'm not patient enough sorry. If you really need it I'll try and get one later. 



Hey @Gideon_Felt,

Can you please share a log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Star I

Also included video of issue. 

Star I

@Mansi_ASUS is there anything else you need from me? I'd like to provide anything you need.