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Zenfone 9 Android 14 audio issues

bramhast
Star I

So I just received the Android 14 update for my Zenfone 9. Everything works ok aside from certain sound effects, most notably the screen locking / unlocking sound (the default snap and camera shutter sounds), and also the sound that plays when you plug the phone into a charger is missing.

I can get these to work again by changing my audio state e.g. to vibrate and then back to normal. However, the sound effects sound muffled / lower quality than usual. I've tried restarting the phone three times already but it doesn't seem to help. After each reboot, the sounds are gone again. Sound for media apps like Spotify etc. work fine, though.

Anyone else with the same issues?

6 REPLIES 6

Bazuark
Star I

Same for me
today I installed the new update with Android 14 on my Zenfone 9, unfortunately both the notification sounds and the ringtone music are monophonic, very low quality and at lower volume

Adrian82
Star III

Same issue here.

After update to A14, the speaker not balance. Top speaker louder than bottom speaker,  notification sounds like mono speaker and sound quality not good as on A13

Mansi_ASUS
Moderator
Moderator

Hey,

The R&D couldn't recreate the issue. Can you please provide a log along with a video recording of the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Kuntso_Maksym
Star II

I have the same issue. Plus, the interface is a little clunky.