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Headphone jack not working after update to android 15

HPFR
Star II

My headphone jack on Asus Zenfone 11 ultra not working after I update the phone to android 15 

I already tried to clean the por and tried to use other headphone 

What is the solution?

7 REPLIES 7

Laura_ASUS
Community Manager
Community Manager

Hello @HPFR 

If other headphones also experience the same problem, suggest contacting local service center to get it checked.

Perry23
Star II

Does it get recognised, so does the icon on the top plop up?

The headphone jack is generally relatively quiet, so maybe you just need to turn the volume higher.

No

My phone not recognized that the headset is plugged, no headset icon. And the sound keep playing from speaker 

BruceAlder
Star I

Common issue after Android 15 update—try restarting, checking sound settings, or testing with safe mode; a patch may be needed.