This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Smart lock not working

Dranivil
Star III
  1. Model Name: Asus zenfone 9 16/256
  2. Firmware Version: WW_33.0804.2060.73
  3. Rooted or not: no
  4. Frequency of Occurrence: 50%
  5. APP Name & APP Version (If your issue relates to the app): smart lock feature

I have a Galaxy watch 4 on as a trusted device so that when it is connected to the smartphone it does not ask for the unlock code. But half the time when I put it to sleep with the power button, when I pick it up again it asks me for the code again. I have already verified that the watch has not been disconnected at any time and 4 hours have not passed.

3 REPLIES 3

Mattias_ASUS
Moderator
Moderator

Hello!

Just a question, how long time does it take for it to happen?

There is no minimum time. Sometimes it's been 1 minute later and other times it's half an hour or 1 hour. It is random.

ZenBot
Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.