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Smart lock not working

Dranivil
Star III
  1. Model Name: Asus zenfone 9 16/256
  2. Firmware Version: WW_33.0804.2060.73
  3. Rooted or not: no
  4. Frequency of Occurrence: 50%
  5. APP Name & APP Version (If your issue relates to the app): smart lock feature

I have a Galaxy watch 4 on as a trusted device so that when it is connected to the smartphone it does not ask for the unlock code. But half the time when I put it to sleep with the power button, when I pick it up again it asks me for the code again. I have already verified that the watch has not been disconnected at any time and 4 hours have not passed.

2 REPLIES 2

Mattias_ASUS
Moderator
Moderator

Hello!

Just a question, how long time does it take for it to happen?

There is no minimum time. Sometimes it's been 1 minute later and other times it's half an hour or 1 hour. It is random.