Showing results for 
Search instead for 
Did you mean: 

Proximity sensor issue

Star III
Model Name: Asus Zenfone 9 8/128GB
Firmware Version: 30.2040.2040.23
Rooted or not: Not
Frequency of Occurrence: All the time, during a call or in pocket safe mode
APP Name & APP Version (If your issue relates to the app): N/A

I noticed that proximity sensor is not working correctly. Is it only my case and I should complain my product?
It is working for maybe 5mm. All my previous phone turned on the screen when distance between phone and my face/ear is longer than couple of centimeters, let's say 5cm. Asus Zenfone 9 makes it longer than 5mm I have the feeling. It is extremely close. I need to really stick phone to my face to avoid turning on the screen.
Most probably issue is the same with pocket safe function. If it is turned on I assume proximity sensor should recognize it is in the pocket and doesn't turn on the screen. However again, screen is turning on and most probably reason is the same. It allows screen to turn on if distance is still very close, couple of milimeters which in jacket i.e. is highly probable.
Please let me know if this is a matter of proximity sensor settings (and I hope it will be fixed) or it is my piece issue and I need to complain.

Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.