01-16-2023 02:23 PM
Model Name: Zenfone 9
Firmware Version: WW_33.0804.2060.73
Rooted or not: no
Frequency of Occurrence: once
APP Name & APP Version (If your issue relates to the app): camera, gallery
Hi, I've noticed today while using the default camera app that the latest picture from the gallery has disappeared. It's just gone. It doesn't show up in the camera app, Google photos or the default gallery. It's not in the deleted folder nor in the archived pictures, and I couldn't find it in the file manager either.
I then opened a version of GCam I have installed and saw it for a fraction of a second in the preview of taken photos in the lower right corner, so it was definitely there at some point.
I'm not sure if it's a bug but it just sounds too weird to be an accidental delete. It's a lot of accidental steps involved in completely erasing a photo like that.
Has anyone had any similar experiences?
01-18-2023 02:06 AM
I'll be forwarding the issue to the R&D team. However, I need you to clarify some details.
1. While using the GCam, did the picture appear briefly and then disappeared?
2. Does this issue occur only while using the native Asus camera? Or does it happen while using other camera software as well?
Moreover, it'll be great if you could share a log file. As it will help the R&D to figure out the exact cause.
01-19-2023 10:43 AM
Hi @Mansi_ASUS , thanks for you response.
Yes, the photo disappeared before I clicked on the gallery view in GCam so I only saw it in preview (the small round window in the corner) in camera view.
This has only happened once so I'm not sure whether it happens with all camera apps but I mostly use the stock camera for taking photos, including the picture that disappeared. I only used GCam to check if I could find the missing photo there.
I will try to log the issue according to your instructions, but again, I'm not sure when this issue might happen again so it might end up being a very large log file.
02-08-2023 05:33 AM - edited 02-08-2023 05:33 AM
02-24-2023 01:34 PM
Everything seems to be good for now. Haven't had the issue since.
Quite strange. But maybe something was changed in the recent system updates.