Netflix quality downgraded from widevine 1 to widevine 3

[Karthik123]

I am using Zenfone 9 and recently I loose my Netflix Widevine L1 support and it is downgraded to Widevine L3 and quality from HDR to SD. What to do?

Model Name: Zenfone 9

Firmware Version:

Rooted or not: not rooted

Frequency of Occurrence:

APP Name & APP Version (If your issue relates to the app) : Netflix 

[ykun91]

Reinstall the Netfilx App will not fix this issue as you restart the app, this issue will reappear.

Also, app like Amazon Prime Video doesn't playback in HD

[Lpsrb]

Indeed. Reinstalling Netflix will fix nothing. I think this should be repaired as an update of firmware (maybe).

[pernas]

Same here on 33.0804.2060.113 (not rooted of course) and issue with Netflix returns even after re-installation of phone and App. Asus support case started too. Also have issues with playing Prime video HD. Disappointed 😞

[pernas]

Ok, Asus technical support forwarded me to Netflix support and they looked at the issue but couldn't explain nor fix it. They said something about new Android versions could take a while for the app to synch with but since I started from scratch with Android 13 and still have this issue and I think it's something that must be handled by either Asus och Netflix and possible together;)

[Hamz]

Is there no solution provided by Asus on this? Im also facing this issue on the latest patch. Is it a netflix app issue? Looking at the DRM info on the device, I can see the device security level is 1 so im not sure whats making netflix drop to L3