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Ghost touch

haengyihy
Star I

Model Name: Zenfone 9

Firmware Version: WW_34.0304.2004.108 

Rooted or not: Not Rooted

Frequency of Occurrence: Once to twice per minute 

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Since yesterday afternoon it suddenly (without any shocks or drops) doesn’t detect my touch or starts touching itself. It mainly touches the left side of the screen, and the most common symptom is pulling down the status bar to launch the clock app.

I tried to wipe data/factory reset, remove screen protector (wasn’t attached from before), clean the screen, turn on/off glove mode, and none of them worked.

Don't even know it's hardware or software issue. 

 

 

 

2 REPLIES 2

Mansi_ASUS
Moderator
Moderator

Hey @haengyihy,

Thank you for bringing this to my attention. I'll be reporting the issue to the R&D team and will get back to you with more information.

Mansi_ASUS
Moderator
Moderator

Hey @haengyihy,

I'd recommend you to take your device to the closest ASUS service center to get it examined.