04-18-2024 06:20 PM
Model Name: Zenfone 9
Firmware Version: WW_34.0304.2004.108
Rooted or not: Not Rooted
Frequency of Occurrence: Once to twice per minute
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Since yesterday afternoon it suddenly (without any shocks or drops) doesn’t detect my touch or starts touching itself. It mainly touches the left side of the screen, and the most common symptom is pulling down the status bar to launch the clock app.
I tried to wipe data/factory reset, remove screen protector (wasn’t attached from before), clean the screen, turn on/off glove mode, and none of them worked.
Don't even know it's hardware or software issue.
04-24-2024 07:59 AM
Hey @haengyihy,
Thank you for bringing this to my attention. I'll be reporting the issue to the R&D team and will get back to you with more information.
05-16-2024 06:10 AM
Hey @haengyihy,
I'd recommend you to take your device to the closest ASUS service center to get it examined.