Broken screen replacement

[krisuj]

I'm a Canadian owner that bought a Zenfone 9 online off a reseller. I've broken my screen from a fall and I'm trying to obtain a replacement panel - and I'm having a very hard time getting ASUS to help. Basically ASUS USA tells me to contact Taiwan, and they don't seem to care very much. Very sad to see this level of customer support!

[tochmi]

krisuj

Sorry that's hard to agree with. If you buy a phone from Amazon, I don't imagine you expect Amazon to also sell you spare parts for fixes right? You'd reach out to the manufacturer...

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If you buy a product in a store or on Amazon, they have to repair or exchange it.
They don't have to sell you any parts because you're not a licensed technician to continue with the product warranty.

[tochmi]

krisuj

All I'm saying it it's very hard to get screens and parts for Zenfone 9 in Canada and US right now...and ASUS support isn't making it any easier...take it how you will.

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It is that if you are not an authorized technician, they do not have to sell you loose parts. Go to the person who sold it to you to send it to an official technical support.

[Mansi_ASUS]

Hey @krisuj,
Please contact your nearest Asus customer service center- https://www.asus.com/ca-en/support/Service-Center/Canada%20(English)

[krisuj]

I contacted the location in Canada, and they are unable to help me as they don't have necessary parts (LCD screen) 😞

[keren_ASUS]

Hi krisuj,
Unfortunately, since this device was not purchased by an authorized seller, and it's most likely a device meant for another market, you will not be able to get support from your local ASUS. You will need to begin the process directly with the entity you purchased from or the service center for the market your device was meant for.
We apologize for any inconvenience. Thank you!