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ASUS "Unlock Device App"

Star II

Since my question was deleted in an open thread by the moderators I open my own. Many customers are facing the problem that they can't unlock their devices with the official app by ASUS (probably server down) and the moderators seems do doge every post or question about it but I will it try it again to ask.

If a moderator reads this - please be transparent about this topic. Many of your customers can't unlock their phones because of this issue and no further information is given to us. This problem exist now over a month and still there is no official information about this. Many people would be very thankful if a moderator would give us more insight about this and on when this issue will be fixed or if it ever will be fixed. 

ASUS as a big company should doing better with this kind of situation. And as a owner of a ASUS smartphone - it is our right to unlock the bootloader of said phones so resolving this issue should have some priority and most importantly - it should be resolved.

Much thanks in advance


Dear @Mansi_ASUS 

apparently different customer services give different answers to the question about the unlocking tool (see post above mine).

Could you please check again which of the answers is now correct? I honestly don't want to have my phone waiting in the desk until the end of Q3 and then find out that it's not going to unlock after all. Then I could better sell it now with a longer remaining warranty and get any phone where the bootloader is unlockable. Unlocking is an important purchase criterion for me, I do not use phones with stock ROM.

If I have to buy something other than ASUS then that would be a shame, but at least I would know now.

Thank you and best regards


We're officially PAST Q3 2023... Any updates?

Q3 is over, is there any new updates on this?

Q1 of next year.

Go  to solution

Solution doesn't work.

Q3 what year? 🤔