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Display unlocks while using phone with a headset

Star I
  1. Model Name: ZenFone 9
  2. Firmware Version: WW_33.0804.2060.113 touch panel ver 179
  3. Rooted or not: not
  4. Frequency of Occurrence: every call. 

When using phone with a headset, the screen turns on in your pocket, can hang up a call, or does whatever it wants. Pocket mode doesn't help. This makes it impossible to use phone with a headset on the go.



Hey @Fear,
Can you share a log file? 
Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Star III

I experience exactly same thing!

Community Manager
Community Manager
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