03-16-2023 02:07 AM
My phone is not automatically locking. The only way to lock it, and trigger the pattern recognition security feature, is to power it down and then restart. At the moment when I turn on, it simply bypasses the security feature. How do I get it to require the security procedure when I turn it on ?
03-24-2023 05:50 PM
04-04-2023 10:00 PM
I found out what the problem was. In fact there WAS no problem. In fact I had set up face ID as a method to unlock the screen. It works pretty quickly and I didn't realise that it was that mechanism that was unlocking the phone, so it looked ostensibly as if the screen lock was not working.
I should mention, when I went to Asus tech support with this, I was advised straight off the bat to take it to a repair shop. I don't think the brightest and the best are working in Asus tech support, and they certainly don't care about the company's bottom line.