ZenFone 8 is not automatically locking.

[Simonmdr7]

My phone is not automatically locking. The only way to lock it, and trigger the pattern recognition security feature, is to power it down and then restart. At the moment when I turn on, it simply bypasses the security feature. How do I get it to require the security procedure when I turn it on ?

[keren_ASUS]

Hi @Simonmdr7 

What firmware version are you on? 

[Simonmdr7]

I found out what the problem was. In fact there WAS no problem. In fact I had set up face ID as a method to unlock the screen. It works pretty quickly and I didn't realise that it was that mechanism that was unlocking the phone, so it looked ostensibly as if the screen lock was not working.

I should mention, when I went to Asus tech support with this, I was advised straight off the bat to take it to a repair shop. I don't think the brightest and the best are working in Asus tech support, and they certainly don't care about the company's bottom line.