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Zenfone 8 died after 2.5 years

ohmeohmy
Star I

Only to find this is a very common issue with the model. Just died in the middle of use, now absolutely no signs of life. How disappointing. I am still covered under extended warranty from the retailer I bought it from (in Australia), but from all the posts I've seen Asus either replaces the motherboard or provides a replacement instead of bothering to repair. However I have photos on there that I want to recover. I don't even really want a replacement, I just want to be done within Asus I have absolutely no trust in them. Ideally I would get a refund and keep my dead device (so I can find a specialised technician to reball the cpu/ram) but I don't think they'll let that happen. What a headache. Do better Asus.

6 REPLIES 6

Falcon_ASUS
Moderator
Moderator

@Jakobus 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

nvubu
Rising Star II

@Jakobus / @ohmeohmy  - please add to this thread if you haven't already done so - you will see that you are not alone.

Re: To Asus and all owners of a dead Zenfone 8 - Page 58 - ASUS - ZenTalk - 405921