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WiFi/Hotspot not work well Zenfone 8 after upgrading android 13

adeleon10
Star II

Hello,,after 1 year of using zenfone 8 suddenly wifi doesn't work, hotspot doesn't work, and GPS doesn't work properly. all this started when I upgraded to android 13.
the warranty has ended suddenly an event like this happened. can I get an additional warranty?
I never experienced problems while using android 12

6 REPLIES 6

Aureliannn_ASUS
Moderator
Moderator

Hi @adeleon10 ,

according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.

 https://www.asus.com/support/faq/1006657/

Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

have followed operated the troubleshooting step, but it doesn't work and still wifi & hotspot can't connect..Can it be helped to repair it at no cost? Because my Zenfone 8 warranty period has expired

I have come to Asus Indonesia service centre as per your recommendation, but they are unable to provide any solution or repair to my device. Can I get another solution regarding the problem on my device? Because it is very important for me

adeleon10
Star II

Hi, How is it going? Is there a solution from Asus?