To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Sarnek]

Zenfone 8 suddenly died on Friday afternoon while charging. I left it for 30 minutes and when I came back the screen was black and unresponsive, I also had the same issues specified in the post (blinking red light for approximately 10 seconds while charging). I've bought it on the first of June 2022 and I have to admit I am rather disappointed.

[Falcon_ASUS]

@rpaulojade @Sarnek 
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[E_L]

Zenfone 8 bought on september 2021.
It died just 2 days ago, I plugged it to charge with the battery at 19%, it made the usual noise and display when plugged in, then the screen when to black and it was bricked. Not even led lighting up when plugging in.

The phone was perfectly fine so far, I always took great care of it, managed the battery as well as possible, it never slowed down or anything, and now it just died, with everything that was on it.

[Kuiteskivarattu]

It would be nice to hear if ASUS has reacted any of you and your cases.

It can not be possible that im the only one.

[leoncarrera]

Mine was in the end repaired free of charge, just outside of the warranty, but after much deliberation. And I had a second phone in repair at the same time with battery or power issues, which they couldn't reproduce, but after the third repair request fixed together with the dead phone. This all took over four months though and was more out of courtesy than initial ASUS service. Hence I started this thread. 

It also depends on your Asus service center how much effort they put into your case. Mine did a great job in the end, but when it came down to ASUS repair Poland or Asus Taiwan alone, I would still have two bricks. 

The individuals at ASUS seem to not be the issue. They are willing. It are the ASUS policies that can bring broken phone or other ASUS products into one big frustrating process.